Effective Date: September 17, 2025
At Alberta Stickers, every order is custom-made with care. Because our products are personalized, we cannot accept returns or issue refunds for reasons such as customer error, design changes after approval, or general dissatisfaction with size/colour if the product matches the approved proof.
1. Proof Approval
- All orders include a free digital proof.
- Customers are responsible for carefully reviewing and approving the proof before printing begins.
- Once approved, no changes or cancellations can be made.
2. Defective or Incorrect Products
- If your stickers arrive damaged, defective, or different from the approved proof, please contact us within 7 days of delivery.
- We may request photos of the issue to help us resolve the problem.
- If confirmed, we will reprint and ship a replacement order at no additional cost.
3. Shipping Issues
- We are not responsible for delays caused by shipping carriers, weather, or other factors beyond our control.
- If your order is lost in transit, please contact us and we’ll work with the carrier to resolve the issue.
4. Non-Returnable Items
- Because all stickers are custom-made, returns for reasons other than product defects cannot be accepted.
5. How to Request a Refund or Replacement
To report an issue, please contact us at:
Email: hello@albertastickers.com
Phone: (587) 349-7975
We’re committed to making things right if there’s a problem with your order.